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Returns Policy

Unsuitable items may be refunded or exchanged by emailing enquiries@trapezeclothing.com within seven days of receipt of the item to obtain a Return Authorisation Number. Please include your original receipt in the returned parcel and complete the returns slip. You must write your Return Authorisation Number on the returns slip and the outside of the parcel. Any returned items which are not accompanied by an original receipt with an official reference number will not be accepted. If you require an exchange please include a cheque/postal order to cover delivery cost as detailed on the reverse of your delivery notice.

Please send all returns to:

Customer Service Department
Trapeze
50 Regent Street
Cheltenham
Gloucestershire
GL50 1HA

The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached, including the red security tag. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at their own cost.

If you wish to receive a refund we will re-credit the original purchaser's credit or debit card for the sum paid less the postal costs. Please allow three working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to ten working days for the funds to reach your account.

It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Trapeze Clothing - Mon Oct 23 01:50:26 BST 2017 [web4]