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Delivery Information

UK Mainland Shipping

We aim to dispatch all products the next working day. This is subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order. Therefore, we ask that you allow up to 3 working days, once your order has been accepted, for it to be dispatched. We will contact you if there is a delay or items are out of stock.

  • UK Royal Mail Tracked 48 £3.95
  • Estimated delivery 2-3 working days from dispatch. With COVID there can be a 10 day window with all posted parcles.

Delivery will be made within 3 working days of the dispatch of the goods from the Trapeze distribution centre. We insure each purchase during the time it is in transit until it is delivered to you. Once despatched an email with a tracking number will be sent to you.

All deliveries require someone to be present to accept and sign for the delivery.

Delivery Times

UK Deliveries will be made between the hours of 8am and 6pm, Monday to Friday. Please note that we are unable to provide a specified delivery time or attempt delivery on weekends or Bank Holidays.

Attempted Delivery

For UK deliveries there will be one attempt at delivery. After an unsuccessful delivery a card will be left advising of the consignment number, date and time of attempted delivery and the address of the nearest depot. They will then hold the goods at this depot for 5 working days to allow you to collect the order. Should there be no attempt by you to collect the goods; they will be returned to us. If Online Customer Services receive no contact from you regarding this order within a further 5 days, once received the payment for the goods you will be refunded minus our delivery charge and the return delivery fee.

For Europe postage we will assign tracked and signed international Royal Mail shipping. Please be aware that parcels can now take up to 2 weeks some time 3 weeks on rare occasions due to the COVID postal issues worldwide.

With the COVID issues we are now only posting goods within the UK and Europe. There may be import duties to Europe after December 2020, Trapeze will not pay for these duties and the customer will have to pay on delivery depending on your countries customs rules.

Custom & Import Charges EU - After December 2020

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

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