All products, wherever possible, will be despatched to you the next working day subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order. Therefore, we ask that you allow up to 3 working days, once your order has been accepted, for it to be dispatched. We will contact you if there is a delay or items are out of stock.
Please note that unfortunately at this time we do not deliver to North Korea, Indonesia or Malaysia.
Delivery will be made within three working days of the dispatch of the goods from the Trapeze distribution centre. We insure each purchase during the time it is in transit until it is delivered to you. Once despatched an email with a tracking number will be sent to you.
UK Deliveries will be made between the hours of 8am and 6pm, Monday to Friday. Please note that we are unable to provide a specified delivery time or attempt delivery on weekends or Bank Holidays.
All deliveries require someone to be present to accept and sign for the delivery.
For UK deliveries there will be one attempt at delivery. After an unsuccessful delivery a card will be left advising of the consignment number, date and time of attempted delivery and the address of the nearest depot. They will then hold the goods at this depot for 5 working days to allow you to collect the order. Should there be no attempt by you to collect the goods; they will be returned to us. If Online Customer Services receive no contact from you regarding this order within a further 5 days, once received the payment for the goods will be refunded minus our delivery charge and the return delivery fee.
Worldwide Shipping Information
We deliver to the following and all Shipments to United States, Australia, Canada, China, Hong Kong SAR China, Japan, Singapore, Russia, Taiwan and South Korea are delivery duty unpaid.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Please note - we cannot undervalue orders, or mark them as a gift.
Customs and Import Charges outside the EU
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.