Terms and Conditions
These Online Terms and Conditions of Trading apply to all contracts between you/your ("the customer") and we/us/our ("Zaptree Ltd t/a Trapeze").
These terms relate to sales over the Internet only. We reserve the right to alter these terms at any time and without notice to you. Your statutory rights will not be affected.
You shall not be able to proceed with your purchase until you have read and agreed to these terms. Please print these online terms and conditions and retain a copy for your records.
Acceptance of your order
The display of any item on our website is not an offer to sell and Trapeze shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.
If an item that you order is out of stock, subject to a delay or the price is higher than that shown on your order, we will contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order.
All products, wherever possible, will be despatched to you the next working day subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order. Therefore, we ask that you allow up to 3 working days, once your order has been accepted, for it to be dispatched. We will contact you if there is a delay or items are out of stock.
Please note that unfortunately at this time we do not deliver to North Korea, Indonesia or Malaysia.
Delivery will be made within three working days of the dispatch of the goods from the Trapeze distribution centre. We insure each purchase during the time it is in transit until it is delivered to you. Once despatched an email with a tracking number will be sent to you.
UK Deliveries will be made between the hours of 8am and 6pm, Monday to Friday. Please note that we are unable to provide a specified delivery time or attempt delivery on weekends or Bank Holidays.
All deliveries require someone to be present to accept and sign for the delivery.
For UK deliveries there will be one attempt at delivery. After an unsuccessful delivery a card will be left advising of the consignment number, date and time of attempted delivery and the address of the nearest depot. They will then hold the goods at this depot for 5 working days to allow you to collect the order. Should there be no attempt by you to collect the goods; they will be returned to us. If Online Customer Services receive no contact from you regarding this order within a further 5 days, once received the payment for the goods will be refunded minus our delivery charge and the return delivery fee.
Payment can be made securely online by PayPal, Visa, MasterCard, American Express or Maestro/Switch debit cards. The online order shall not be deemed accepted until we have received your valid credit or debit card payment details and we have confirmed that your card issuer had authorised payment for your online order. We reserve the right to refuse any order placed and in such instances you will be informed by e- mail. Refusal may occur where the product is unavailable or we are unable to obtain authorisation for your payment. When we accept your order we will confirm acceptance via an email to the address you supplied at the time of placing the order.
All reasonable efforts will be made to update the website of any price changes as they occur. Should you place an order and the price of any product is discovered to be incorrect we will contact you advising you of the correct price of the goods. You can then reconfirm or cancel your order. We will not be held liable for any financial or consequential loss arising from an incorrect price being displayed on the website.
Unsuitable items may be refunded by emailing firstname.lastname@example.org within 7 days of receipt of the item to obtain a Return Authorisation Number. Once authorised please download and complete the returns form here and include this with your original receipt in the returned parcel. You must write your Return Authorisation Number on the outside of the parcel. Any returned items which are not accompanied by a Returns Form and an original receipt with an official returns number will not be accepted. We must receive the parcel within 7 days from authorisation.
Please send all returns to:
50 Regent Street
The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached, including the red security tag. We do not accept any item with any indication that it has been worn, washed or damaged in any way. In such cases, the item will be returned to the purchaser at their own cost.
If you wish to receive a refund we will re-credit the original purchaser's credit or debit card for the sum paid less the postal costs. Please allow 3 working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to ten working days for the funds to reach your account.
It is advisable to send returned items by tracked and insured post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer's responsibility.
Outside UK Returns – further information
Please mark ‘Returned Items’ clearly on the outside of your parcel and ensure that the ‘Returned Goods’ option is ticked on the Customs Declaration Form to prevent any import charges and taxes being applied. If this is not completed correctly and charges are incurred Trapeze are not responsible and the charges will deducted from any refunds owing.
Returns Terms and Guidelines
- The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached, including the red security tag
- We are not responsible for the return shipping costs
- Send returned items by tracked and insured post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit
- All returned items must be well packaged to avoid damage in transit especially footwear boxes as they are part of the product
- Badly packaged and damaged returns will be refused
- Any returned items which are not accompanied by a Returns Form and an original receipt with an official returns number may not be processed
- If goods are returned from outside the UK, please clearly mark RETURNED GOODS to avoid any custom charges as Trapeze will not be responsible for any charges incurred.